Effective Date: July 23, 2026
Thank you for shopping with SocialSoul Store. Every order is printed especially for you after it is placed. Please read our Shipping & Delivery Policy to understand how we process and deliver your order.
Order Processing
At SocialSoul Store, all products are Print-on-Demand (POD). This means your product is custom-made only after your order is confirmed.
- Orders are processed after successful payment confirmation.
- Production begins once the order is received by our printing partner.
- Orders are generally processed within 2–5 business days.
- During festivals, sales, or high-demand periods, processing may take slightly longer.
Business days exclude Sundays and public holidays.
Shipping Timeline
After production is completed, your order is shipped through our trusted courier partners.
Estimated Delivery Time
- Metro Cities: 3–7 business days
- Tier 2 & Tier 3 Cities: 4–9 business days
- Remote Areas: 5–12 business days
Delivery times are estimates and may vary depending on courier service availability and your location.
Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before payment.
From time to time, we may offer:
- Free Shipping Promotions
- Discounted Shipping Offers
- Limited-Time Delivery Deals
These offers are subject to change without prior notice.
Order Tracking
Once your order has been shipped, you will receive a tracking link via your registered email address or mobile number (where available).
You can use the tracking number to monitor your shipment until delivery.
Delivery Locations
Currently, SocialSoul Store delivers only within India.
At this time, we do not offer international shipping.
Delivery Delays
While we strive to deliver every order on time, delays may occur due to circumstances beyond our control, including but not limited to:
- Weather conditions
- Natural disasters
- Public holidays
- Government restrictions
- Transportation issues
- Courier partner delays
- High order volumes
- Remote delivery locations
We appreciate your patience in such situations.
Incorrect Shipping Information
Please ensure that your shipping address, phone number, and PIN code are accurate before placing your order.
SocialSoul Store is not responsible for delays, failed deliveries, or additional charges resulting from incorrect or incomplete address information provided by the customer.
Failed Delivery Attempts
Courier partners may attempt delivery multiple times.
If delivery cannot be completed due to:
- Incorrect address
- Customer unavailable
- Refusal to accept delivery
the package may be returned to the printing partner.
Any re-shipping charges may be the responsibility of the customer.
Damaged or Lost Packages
If your order arrives:
- Damaged
- Defective
- Incorrect
please contact us within 48 hours of delivery with:
- Order Number
- Clear photos of the product
- Photos of the packaging
- A brief description of the issue
We will review the request and provide an appropriate resolution if eligible.
If your package appears to be lost during transit, please contact us so we can work with the courier partner to investigate.
Order Status
Your order may pass through the following stages:
- Order Confirmed
- Processing
- Printing
- Quality Check
- Packed
- Shipped
- Out for Delivery
- Delivered
You may receive updates as your order progresses.
Delivery Responsibility
Once an order has been marked as delivered by the courier partner, SocialSoul Store cannot guarantee replacement or refund for claims of non-receipt. If you believe there is an issue with the delivery, please contact us promptly so we can assist in investigating the matter.
Contact Us
If you have any questions regarding shipping or delivery, please contact us.
SocialSoul Store
Email: support@socialsoulstore.com
Website: https://socialsoulstore.com