Effective Date: July 23, 2026
Thank you for shopping with SocialSoul Store. As all our products are Print-on-Demand (POD) and are specially printed after an order is placed, please read our Return & Refund Policy carefully before making a purchase.
By placing an order, you agree to the terms outlined below.
Print-on-Demand Products
Every product at SocialSoul Store is custom-made specifically for you after your order is confirmed. Because of this, we generally do not accept returns, exchanges, or cancellations for reasons such as a change of mind or incorrect selections made during checkout.
Eligible Returns
We accept return or replacement requests only in the following situations:
- You received a damaged product.
- You received the wrong product.
- You received a product with a manufacturing defect.
To be eligible, you must contact us within 48 hours (2 days) of receiving your order.
Proof Required
To process your request, please provide:
- Your Order Number
- Clear photos of the damaged or incorrect product
- Photos of the product packaging
- A brief description of the issue
Requests submitted without sufficient proof may not be approved.
Non-Returnable Items
Returns or exchanges are not accepted for:
- Change of mind
- Wrong size selected by the customer
- Incorrect color selected by the customer
- Customer preference changes
- Minor color differences due to screen settings
- Incorrect shipping address provided by the customer
- Products that have been used, washed, altered, or damaged after delivery
Please review your order carefully before completing your purchase.
Order Cancellation & Modifications
Since all products are printed on demand:
- Orders cannot be cancelled once they have been placed.
- Changes to the shipping address, product, size, color, or design cannot be made after order confirmation.
Please verify all order details before completing your purchase.
Delivery Timeline
Most orders are delivered within 4–8 business days after they are processed.
Delivery times may be extended during:
- Public holidays
- Festival seasons
- High order volumes
- Courier delays
- Weather conditions
- Other unforeseen circumstances
We appreciate your patience if such delays occur.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping details.
SocialSoul Store is not responsible for delays, failed deliveries, or additional charges resulting from:
- Incorrect address
- Incorrect PIN code
- Incorrect phone number
- Incomplete delivery information
Refund Policy
If your return or replacement request is approved after verification:
- Refunds will be processed through the original payment method.
- Refunds are typically completed within 5–7 business days after approval.
- The exact time for the refunded amount to appear in your account may vary depending on your bank or payment provider.
Replacement Policy
Where applicable, we may provide a replacement instead of a refund for:
- Damaged products
- Wrong products shipped
- Manufacturing defects
The resolution will depend on the nature of the issue and our verification process.
Right to Refuse Claims
SocialSoul Store reserves the right to reject return, replacement, or refund requests if:
- The request is made after 48 hours of delivery.
- Required proof is not provided.
- The product shows signs of misuse or damage after delivery.
- The claim does not meet the conditions of this policy.
Contact Us
If you have any questions or wish to request a return, replacement, or refund, please contact us.
SocialSoul Store
Email: support@socialsoulstore.com
Website: https://socialsoulstore.com